Privacy Policy
April 17, 2025
Effective Date: April 17, 2025
SVYP (hereinafter referred to as “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our platform, including redeeming rewards, swiping on products, or participating in promotional campaigns.
1. What Information Do We Collect?
When you interact with SVYP, we may collect the following personal information:
Full Name
Email Address
Phone Number (where applicable)
Device Information (model, operating system, browser type)
Persistent Device Identifiers (hashed or anonymised device IDs, cookies, session identifiers)
Location Data (where you choose to share this)
User Preferences (swipe activity, likes/dislikes)
Reward Redemption Data
IP Address and Technical Data (e.g., browser type, session identifiers)
We collect only the minimum personal information necessary for the purpose it was intended.
2. How We Use Your Information
Your personal data may be used for the following purposes:
To provide and deliver rewards, vouchers, and promotional offers
To allow brands and partners to analyze consumer preferences in an aggregated and anonymised form
To personalise your experience on the SVYP platform
To prevent fraud, ensure fair billing, and protect platform integrity using persistent device identifiers (deleted after 30 days)
To comply with legal and regulatory obligations
To send important transactional communications (e.g., reward confirmations)
To send promotional communications (only if you have opted in, with the option to unsubscribe at any time)
To enter you into competitions, prize draws, or gamified campaigns
3. Consent & Lawful Processing
By checking the consent box when redeeming a reward or entering a campaign, you are:
Giving explicit and informed consent to the collection and use of your personal data
Acknowledging that you understand your rights under POPIA (and GDPR where applicable)
Agreeing that your data may be used in connection with reward delivery, promotional mechanics, and fraud-prevention safeguards
In addition to consent, we may process your personal information where required by law, to perform a contract with you, or where it is in our legitimate interests (e.g., improving services, preventing fraud, ensuring fair billing).
4. Cookies, Device IDs & Tracking
We use cookies, persistent device identifiers, and similar technologies to:
Improve site performance and user experience
Understand usage patterns through analytics
Prevent duplicate or fraudulent submissions (device IDs are stored for a maximum of 30 days, then securely deleted)
Deliver relevant promotions and rewards
You may disable cookies in your browser at any time, but this may affect certain platform features.
6. Data Retention (updated)
We retain your personal information only as long as necessary for the purposes outlined above, including legal or regulatory requirements.
Persistent device IDs are automatically deleted after 30 days.
Other personal data will be retained only for as long as required to fulfil the purposes described, then securely deleted or anonymised.
8. Your Rights Under POPIA (and GDPR where applicable)
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your personal data
Withdraw your consent at any time
Object to certain forms of processing, including profiling through device identifiers and direct marketing
Lodge a complaint with the Information Regulator (South Africa) or relevant EU data authority if you believe your data is being mishandled
You can exercise these rights by contacting us at info@svyp.io.
Privacy Policy
April 17, 2025
Effective Date: April 17, 2025
SVYP (hereinafter referred to as “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our platform, including redeeming rewards, swiping on products, or participating in promotional campaigns.
1. What Information Do We Collect?
When you interact with SVYP, we may collect the following personal information:
Full Name
Email Address
Phone Number (where applicable)
Device Information (model, operating system, browser type)
Persistent Device Identifiers (hashed or anonymised device IDs, cookies, session identifiers)
Location Data (where you choose to share this)
User Preferences (swipe activity, likes/dislikes)
Reward Redemption Data
IP Address and Technical Data (e.g., browser type, session identifiers)
We collect only the minimum personal information necessary for the purpose it was intended.
2. How We Use Your Information
Your personal data may be used for the following purposes:
To provide and deliver rewards, vouchers, and promotional offers
To allow brands and partners to analyze consumer preferences in an aggregated and anonymised form
To personalise your experience on the SVYP platform
To prevent fraud, ensure fair billing, and protect platform integrity using persistent device identifiers (deleted after 30 days)
To comply with legal and regulatory obligations
To send important transactional communications (e.g., reward confirmations)
To send promotional communications (only if you have opted in, with the option to unsubscribe at any time)
To enter you into competitions, prize draws, or gamified campaigns
3. Consent & Lawful Processing
By checking the consent box when redeeming a reward or entering a campaign, you are:
Giving explicit and informed consent to the collection and use of your personal data
Acknowledging that you understand your rights under POPIA (and GDPR where applicable)
Agreeing that your data may be used in connection with reward delivery, promotional mechanics, and fraud-prevention safeguards
In addition to consent, we may process your personal information where required by law, to perform a contract with you, or where it is in our legitimate interests (e.g., improving services, preventing fraud, ensuring fair billing).
4. Cookies, Device IDs & Tracking
We use cookies, persistent device identifiers, and similar technologies to:
Improve site performance and user experience
Understand usage patterns through analytics
Prevent duplicate or fraudulent submissions (device IDs are stored for a maximum of 30 days, then securely deleted)
Deliver relevant promotions and rewards
You may disable cookies in your browser at any time, but this may affect certain platform features.
6. Data Retention (updated)
We retain your personal information only as long as necessary for the purposes outlined above, including legal or regulatory requirements.
Persistent device IDs are automatically deleted after 30 days.
Other personal data will be retained only for as long as required to fulfil the purposes described, then securely deleted or anonymised.
8. Your Rights Under POPIA (and GDPR where applicable)
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your personal data
Withdraw your consent at any time
Object to certain forms of processing, including profiling through device identifiers and direct marketing
Lodge a complaint with the Information Regulator (South Africa) or relevant EU data authority if you believe your data is being mishandled
You can exercise these rights by contacting us at info@svyp.io.