Privacy Policy
Introduction
SVYP is committed to protecting your privacy and ensuring that your personal information is processed in a lawful, transparent, and secure manner in compliance with the Protection of Personal Information Act, Act 4 of 2013, of South Africa.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our platform, including redeeming rewards, swiping on products, or participating in promotional campaigns.
1. What Information Do We Collect?
When you interact with SVYP, such as redeeming a reward, swiping through product tiles, or entering a promotion, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Device information
- Location data, where applicable
- User preferences, including swipe activity and product likes or dislikes
- Reward redemption data
- IP address and browser type
- We collect only the minimum personal information necessary for the purpose it was intended.
2. How We Use Your Information
Your personal data is collected for the following purposes:
- To provide and deliver your selected reward or voucher
- To allow brands and partners to analyze consumer preferences in an aggregated, anonymised form
- To personalise your experience on the SVYP platform
- To comply with legal obligations, including POPIA
- To send important transactional or promotional communications, only if opted in
- To enter you into competitions, prize draws, or gamified campaigns
3. Consent & Lawful Processing
By checking the consent box when redeeming a reward, you are giving explicit and informed consent to the collection and use of your personal data for the purposes outlined above, acknowledging that you understand your rights under POPIA, and agreeing that your data may be used in conjunction with reward delivery and promotional mechanics.
We will not collect or use your personal information without your consent unless otherwise permitted by law.
4. Data Sharing
We may share your personal data with:
- Trusted third-party partners and brands participating in the promotion
- Service providers that support our operations, such as email platforms and analytics tools
- Regulatory bodies, when required by law
- We do not sell your personal information to any parties.
5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes it was collected for, including any legal or regulatory obligations. After that, your personal data is securely deleted or anonymised.
6. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw your consent at any time
- Lodge a complaint with the Information Regulator if you believe your data is being mishandled
- Contact us at info@svyp.io to exercise these rights
7. Data Security
We use reasonable and appropriate technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
This includes encrypted communication protocols, secure databases, and access controls for internal data handling.
8. International Data Transfers
If any of our service providers are based outside South Africa, we ensure they follow data protection standards equivalent to POPIA.
9. Updates to This Privacy Policy
We may update this policy from time to time. All changes will be posted on this page, and your continued use of SVYP after changes are posted constitutes your acceptance.
10. Contact Us
If you have any questions or concerns about how we handle your data or this Privacy Policy, contact us at info@svyp.io.